Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website services provided by The Untangled Web, LLC ("we", "us", or "our"). Please read these Terms carefully before engaging our services.

1. Scope of Services

The Untangled Web, LLC agrees to provide website services as outlined in a separately executed Service Agreement or Statement of Work ("SOW"). Services may include, but are not limited to, website design, web development, performance optimization, and ongoing maintenance. The specific deliverables, timelines, and scope will be detailed in the SOW.

2. Client Obligations

To enable us to perform our services effectively, you agree to:

  • Provide timely access to necessary resources, such as website back-end access, ad account credentials, and analytics data.
  • Cooperate in the development and approval of marketing materials and strategies.
  • Provide accurate and complete information necessary for the performance of the services.

3. Payment Terms

Payment terms will be specified in the SOW or invoice. Typically, our services are billed on a monthly retainer basis, payable in advance. Any third-party costs, such as ad spend, are the sole responsibility of the client and are to be paid directly to the third-party platform (e.g., Google, Meta) unless otherwise agreed upon in writing. Late payments may result in a suspension of services.

4. Term and Termination

The initial term of the service agreement will be specified in the SOW. Following the initial term, the agreement may automatically renew on a month-to-month basis unless either party provides written notice of termination, typically with 30 days' notice. We reserve the right to terminate the agreement immediately if the client breaches these Terms or fails to make timely payments.

5. Intellectual Property

Any pre-existing intellectual property of either party will remain the property of that party. Any new materials and website assets developed by The Untangled Web, LLC during the provision of services ("Deliverables") shall become the property of the client upon full and final payment for the services rendered. We retain the right to use the Deliverables and results of our work for our portfolio and marketing purposes unless a non-disclosure agreement (NDA) states otherwise.

6. Confidentiality

Both parties agree to keep confidential all non-public information received from the other party. This includes business strategies, financial information, customer data, and campaign performance data. This obligation of confidentiality will survive the termination of our service agreement.

7. Disclaimer of Warranties

We will perform our services with professional skill and care. However, we do not guarantee specific outcomes or results. The online landscape is dynamic, and performance metrics can be influenced by factors beyond our control, such as search engine algorithm changes or competitor activities. Any performance estimates provided are for illustrative purposes only and do not constitute a guarantee. For more details, please refer to the Disclaimer of The Untangled Web, LLC.

8. Limitation of Liability

In no event shall The Untangled Web, LLC be liable for any indirect, incidental, special, or consequential damages, including loss of profits, revenue, or data, arising from or in connection with our services. Our total liability under any service agreement shall be limited to the total fees paid by the client to us in the preceding three (3) months.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which The Untangled Web, LLC is registered, without regard to its conflict of law provisions.